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| help_about [2016/07/20 12:07] – ivan | help_about [2019/11/22 18:59] (current) – updated JobRunner capitalisation Justin Willey | ||
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| - | ====== Help/About ====== | + | =====The Help Menu===== |
| + | < | ||
| + | *[[# | ||
| + | *[[# | ||
| + | *[[# | ||
| + | *[[# | ||
| + | <pane id=" | ||
| + | ==== Contents ==== | ||
| + | Opens the home page of the IQX online help site. This includes information such as: | ||
| + | * **Getting Started** - This includes a range of topics to help you start using IQX efficiently.\\ | ||
| + | * **Help Topics** - This makes it easy to find the information your looking for.\\ | ||
| + | * **Release Information** - Here you will find information and tutorials on all the new futures in each release.\\ | ||
| + | * **Help for System Administrators** - this is for information spastic to Administrators there access level.\\ | ||
| + | * **Technical help site** | ||
| + | </ | ||
| - | Release 2.16.6+ | + | <pane id=" |
| + | ==== Online Support ==== | ||
| + | Gives access to pre-booked interactive online support sessions. Only use this option when requested by IQX Support staff. | ||
| + | </ | ||
| - | ====Contents==== | + | <pane id=" |
| + | ==== About ==== | ||
| + | Displays information useful to support staff when diagnosing issues: | ||
| + | < | ||
| + | * **IQX Version** The full version of the IQX program executable that you are running | ||
| + | * **WPK Version** The version of the " | ||
| + | * **DB Version** The IQX version that your database has been updated to. This should match IQX Version. | ||
| - | {{: | + | * **Build** Indicates rebuilds of the EXE, WPK & DB versions. |
| - | Once you have clicked on the contents help section it will take you to the IQX Wiki where you will find multiple links to different topics to help you understand | + | * **Database Link** The type of communication layer used between your IQX install and the database engine. |
| + | * **Complier** The version of the compiler used to create your IQX program. | ||
| + | * **DB Engine Version** The version of the SAP SQL Anywhere database engine your database is running on. | ||
| + | * **DB Build Version** The version of SAP SQL Anywhere last used to build your database. | ||
| + | * **JobRunner Version** The version of [[technical: | ||
| + | * **Infopower Version** The version of the Infopower components in your version of IQX. | ||
| + | * **Full text Search method employed** | ||
| + | * **ODBC Version** The version of the ODBC drivers installed on your computer. | ||
| + | * **Operating System** The operating system used by your computer. | ||
| + | * **Executable Location** The location that your install of IQX is run from. This may be on your computer or another location on your network. | ||
| - | **Getting Started** - This includes a range of topics to help you start using IQX efficiently.\\ | + | |
| - | **Help Topics** - This makes it easy to find the information your looking for.\\ | + | |
| - | **Release Information** - Here you will find information and tutorials on all the new futures in each release.\\ | + | |
| - | **Help for System Administrators** - this is for information spastic to Administrators there access level.\\ | + | |
| - | **Technical help site** - | + | |
| - | In Content you can also report a fault in the program and request a feature | + | * **Overridden Maintained Procedures** A list of any standard data functions or procedures which have been overridden by custom versions |
| + | </ | ||
| + | === Help === | ||
| + | Displays this page. | ||
| + | === Copy === | ||
| + | Copies all the displayed information to the Windows Clipboard, so that you can paste it into a message to support staff. | ||
| + | </ | ||
| - | ====Online Support==== | + | <pane id=" |
| + | ==== About (Technical) | ||
| + | Information about versions of Dynamic Link Libraries used by IQX | ||
| + | </ | ||
| - | {{: | + | </ |
| - | + | ~~NOTOC~~ | |
| - | **Online Support** - Here you will find all the necessary information to contact us to ask questions get more information on something or voice concerns so we can help find a solution. | + | |
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| - | ====About==== | + | |
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| - | When you open this tab and go into about it will display the following information. | + | |
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