Differences
This shows you the differences between two versions of the page.
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ug10-5 [2017/12/01 16:35] – external edit 127.0.0.1 | ug10-5 [2022/06/03 12:04] (current) – Shelley Hunter | ||
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- If the letter is saved it will appear on the Letter Tab in read-only form but it can be re printed with the **Edit/ | - If the letter is saved it will appear on the Letter Tab in read-only form but it can be re printed with the **Edit/ | ||
- An Outcome can be selected. This will show in Contact Events tables and is useful for reporting. | - An Outcome can be selected. This will show in Contact Events tables and is useful for reporting. | ||
- | - If a date is entered in the Call Back Request box it will appear on that date and thereafter on the user’s list of Contact Events Due for Callback in the Desk Top or Contact Events Selector. | + | - If a date is entered in the Call Back Request box it will appear on that date and thereafter on the user’s list of Contact Events Due for Callback in the Desk Top or Contact Events Selector. |
- to send as an email use the **Email** button, accept or change the address and Subject Line, attach items if required and **Send**. (Attached items must not be currently open in the background) | - to send as an email use the **Email** button, accept or change the address and Subject Line, attach items if required and **Send**. (Attached items must not be currently open in the background) | ||
- To fax or SMS, if the Agency has the required telephony capability and settings, use the appropriate buttons. | - To fax or SMS, if the Agency has the required telephony capability and settings, use the appropriate buttons. |