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supportservicesdescription [2021/05/03 19:08] – [Support and Maintenance Services] Justin Willey | supportservicesdescription [2021/05/05 13:44] (current) – [Support and Maintenance Services] Michael Scott | ||
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===== Support and Maintenance Services ===== | ===== Support and Maintenance Services ===== | ||
- | Support and Maintenance Services are included in the IQXanywhere service subscription and entitles | + | Support and Maintenance Services are included in the IQXanywhere service subscription and entitle |
* Two support dedicated contacts, designated by Client in writing, who will have access to support services. | * Two support dedicated contacts, designated by Client in writing, who will have access to support services. | ||
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* Fixes and code corrections to correct Software malfunctions. | * Fixes and code corrections to correct Software malfunctions. | ||
* All extensions, enhancements and other changes that IQX Limited, at its sole discretion, makes or adds to the Software and which IQX Limited furnishes, without charge, to all other users of IQXanywhere. | * All extensions, enhancements and other changes that IQX Limited, at its sole discretion, makes or adds to the Software and which IQX Limited furnishes, without charge, to all other users of IQXanywhere. | ||
- | * [[enhancedsupportservicesdescription|Enhanced Support]] is available for the additional charges shown in the [[https:// | + | * [[https:// |
===== Response and Resolution Goals ===== | ===== Response and Resolution Goals ===== | ||
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The online help centre at [[https:// | The online help centre at [[https:// | ||
- | * Downloading software updates and patches | ||
* Viewing updates to supported platforms and hardware | * Viewing updates to supported platforms and hardware | ||
* Accessing product documentation, | * Accessing product documentation, |