Differences

This shows you the differences between two versions of the page.

--- supportservicesdescription [2021/05/03 19:05] – [Support and Maintenance Services] Justin Willey
+++ supportservicesdescription [2021/05/05 13:44] (current) – [Support and Maintenance Services] Michael Scott
@@ Line 2: / Line 2: @@
 ===== Support and Maintenance Services =====
-Support and Maintenance Services are included in the IQXanywhere service subscription and entitles Clients to the following:
+Support and Maintenance Services are included in the IQXanywhere service subscription and entitle Clients to the following:
   * Two support dedicated contacts, designated by Client in writing, who will have access to support services.
@@ Line 8: / Line 8: @@
   * Fixes and code corrections to correct Software malfunctions.
   * All extensions, enhancements and other changes that IQX Limited, at its sole discretion, makes or adds to the Software and which IQX Limited furnishes, without charge, to all other users of IQXanywhere.
-  * [[enhancedsupportservicesdescription|Enhanced Support]] is available for an additional charge as per the IQXanywhere price list as published and updated from time to time.
+  * [[https://iqx.co.uk/iqxanywhere-info/enhanced-support-services-description/|Enhanced Support]] is available for the additional charges shown in the [[https://iqx.co.uk/iqxanywhere-info/price-schedule/|IQXanywhere Subscription Services Pricing Plan]] as published and updated from time to time.
 ===== Response and Resolution Goals =====
@@ Line 40: / Line 40: @@
 The online help centre at [[https://iqxusers.co.uk/iqxhelp/doku.php?id=start|IQX Help Centre]] is available 24x7 for self-service technical assistance including but not limited to:
-  * Downloading software updates and patches
   * Viewing updates to supported platforms and hardware
   * Accessing product documentation, technical articles, help videos and FAQs