Show pageOld revisionsBacklinksExport to PDFFold/unfold allBack to top This page is read only. You can view the source, but not change it. Ask your administrator if you think this is wrong. ==== Configure IQX to recognise Email from an internal address using MS Exchange.==== **The problem:** \\ In IQX Desktop, the inbox does not properly display internal staff email. When viewing the Inbox within IQX, an email that has been sent from an internal email address appears as follows: \\ <color blue>/O=ECRM/OU=FIRST ADMINISTRATIVE GROUP/CN=RECIPIENTS/CN=BLOGGSJOE,</color> \\ Therefore it doesn't recognise who the originator of the email is. \\ \\ **The solution:** \\ Try entering: \\ <color blue>/O=ECRM/OU=FIRST ADMINISTRATIVE GROUP/CN=RECIPIENTS/CN=BLOGGSJOE</color> \\ as a phone number,against the user, this should result in a correct match providing it is less than 100 characters \\ \\ Back to [[http://www.iqxusers.co.uk/iqxhelp/doku.php?id=technical:6_technical_help|Technical Help Section list]] \\ Back to [[http://www.iqxusers.co.uk/iqxhelp/doku.php?id=7_config_guides|'How To' guides for IQX system administrators]] sa2-00.txt Last modified: 2017/12/01 16:35by 127.0.0.1