help_about

Differences

This shows you the differences between two versions of the page.

Link to this comparison view

Both sides previous revision Previous revision
Next revision
Previous revision
help_about [2018/12/04 16:35] Justin Willeyhelp_about [2019/11/22 18:59] (current) – updated JobRunner capitalisation Justin Willey
Line 1: Line 1:
 =====The Help Menu===== =====The Help Menu=====
 +<tabs>
 +  *[[#tab-contents|Contents]]
 +  *[[#tab-support|Online Support]]
 +  *[[#tab-about|About]]
 +  *[[#tab-tech|About (Technical)]]
 +
 +<pane id="tab-contents">
 ==== Contents ==== ==== Contents ====
 +
 Opens the home page of the IQX online help site. This includes information such as: Opens the home page of the IQX online help site. This includes information such as:
  
Line 8: Line 16:
   * **Help for System Administrators** - this is for information spastic to Administrators there access level.\\   * **Help for System Administrators** - this is for information spastic to Administrators there access level.\\
   * **Technical help site**    * **Technical help site** 
 +</pane>
  
 +<pane id="tab-support">
 ==== Online Support ==== ==== Online Support ====
 Gives access to pre-booked interactive online support sessions. Only use this option when requested by IQX Support staff. Gives access to pre-booked interactive online support sessions. Only use this option when requested by IQX Support staff.
 +</pane>
 +
 +<pane id="tab-about">
 ==== About ==== ==== About ====
-=== Information listed === +Displays information useful to support staff when diagnosing issues:
-About displays information useful for diagnosing support issues:+
 <well>   <well>  
   * **IQX Version** The full version of the IQX program executable that you are running   * **IQX Version** The full version of the IQX program executable that you are running
Line 25: Line 37:
   * **DB Engine Version** The version of the SAP SQL Anywhere database engine your database is running on.   * **DB Engine Version** The version of the SAP SQL Anywhere database engine your database is running on.
   * **DB Build Version** The version of SAP SQL Anywhere last used to build your database.     * **DB Build Version** The version of SAP SQL Anywhere last used to build your database.  
-  * **Jobrunner Version** The version of [[technical:jobrunner:th2-00|JobRunner]] supported by your version of IQX. +  * **JobRunner Version** The version of [[technical:jobrunner:th2-00|JobRunner]] supported by your version of IQX. 
   * **Infopower Version** The version of the Infopower components in your version of IQX.   * **Infopower Version** The version of the Infopower components in your version of IQX.
   * **Full text Search method employed**    * **Full text Search method employed** 
Line 39: Line 51:
 Displays this page. Displays this page.
 === Copy === === Copy ===
-Copies all the displayed information to the Windows Clipboard, so that you can paste it into a message to support staff.  +Copies all the displayed information to the Windows Clipboard, so that you can paste it into a message to support staff. 
 +</pane> 
 + 
 +<pane id="tab-tech">  
 ==== About (Technical) ====  ==== About (Technical) ==== 
 Information about versions of Dynamic Link Libraries used by IQX Information about versions of Dynamic Link Libraries used by IQX
 +</pane>
  
 +</tabs> 
 +~~NOTOC~~
  • help_about.1543941337.txt.gz
  • Last modified: 2018/12/04 16:35
  • by Justin Willey