Select the Recipient on the selector or on the form.
Open a Contact Event using F2 or the button.
Select the type and enter a Summary.
Click Write Letter.
Select a template from the list to use as the base for your letter by double clicking or use a word document you already have saved out-with IQX and MS Word will open.
Amend/complete the letter as required. Standard and specific Fields including Recipient Name, Address, Salutation etc. can be inserted through File → Insert Fields. Drag the field onto the letter and it will go to where the cursor is.
It can be printed or emailed from File menu.
After printing or emailing Save and Exit to return to the contact event screen.
The letter will be available to view from the Letter Text on the left hand side. It can also be edited and reprinted from here using the Edit/Print Letter button. (After editing, the letter must be saved for the changes to be reflected in the Letter Text screen).