==== Contact Events ====
  * A contact event is a record of meetings, letters, telephone calls, emails or any other form of contact.
  * The form that you are in when you make a contact event affects the links that can be made. For example; to be linked to a vacancy the contact event has to be initiated from the Vacancy form, etc.
  * Contact Events can be made from most forms and selectors - Company, Person, Desk Top, Vacancy, wherever you have a __person__ selected.

How to make a contact event - letter, email, phone call etc.
  - Select a Person and click the {{:make_contact_event_button.png|}} make Contact Event button. 
  - Select the Type of Contact from the drop down list, as set up in Maintenance.
  - Enter a summary of the Contact which will show in Contact Events tables and as the default Subject for an email.
  - Enter Text Message or Notes or use **Write Letter** button to bring up Templates and Word.
  - If the letter is saved it will appear on the Letter Tab in read-only form but it can be re printed with the **Edit/Print Letter** button and edited if Contact Event editing is allowed.
  - An Outcome can be selected. This will show in Contact Events tables and is useful for reporting.
  - If a date is entered in the Call Back Request box it will appear on that date and thereafter on the user’s list of Contact Events Due for Callback in the Desk Top or Contact Events Selector.  From version 2.21.11+ it is possible to have pop up reminders for the call backs that you set and from the pop up you will be able to open the contact event direct, this requires System Administrator set up.  <ifauth @technical> In the user record search for the role ‘Automatic Reminder on Contact Event’ and tick the box to assign this. This can also be assigned in bulk from the user selector.  Pop ups will then automatically be created for all future contact event calls back. </ifauth>
  - to send as an email use the **Email** button, accept or change the address and Subject Line, attach items if required and **Send**. (Attached items must not be currently open in the background)
  - To fax or SMS, if the Agency has the required telephony capability and settings, use the appropriate buttons.
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