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supportservicesdescription [2021/05/03 18:53] – [Resolution Goals] Justin Willey | supportservicesdescription [2021/05/03 19:08] – [Support and Maintenance Services] Justin Willey | ||
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Support and Maintenance Services are included in the IQXanywhere service subscription and entitles Clients to the following: | Support and Maintenance Services are included in the IQXanywhere service subscription and entitles Clients to the following: | ||
- | * Two (2) initial | + | * Two support dedicated contacts, designated by Client in writing, who will have access to support services. |
* Electronic support in order to help Customers locate and correct problems with the Software. | * Electronic support in order to help Customers locate and correct problems with the Software. | ||
- | * | + | * Fixes and code corrections to correct Software malfunctions. |
* All extensions, enhancements and other changes that IQX Limited, at its sole discretion, makes or adds to the Software and which IQX Limited furnishes, without charge, to all other users of IQXanywhere. | * All extensions, enhancements and other changes that IQX Limited, at its sole discretion, makes or adds to the Software and which IQX Limited furnishes, without charge, to all other users of IQXanywhere. | ||
- | * Enhanced Support is available for an additional | + | * [[enhancedsupportservicesdescription|Enhanced Support]] is available for the additional |
===== Response and Resolution Goals ===== | ===== Response and Resolution Goals ===== |