Differences

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--- sa26-00 [2018/07/16 12:59] – [Narrowing Down the Likely Causes of Connection Failure] Justin Willey
+++ sa26-00 [2018/07/17 08:22] – [Database connection error] sean
@@ Line 140: / Line 140: @@
 ===Database server not found, but no other indication===
 {{ :databaseservernotfoundwithoutotherindication.jpg |}}
-This indicates that IQX can get no response from the given network address nor by trying to find the database engine by name. Either the address is wrong, or the database server is not running, or there is a network problem (which could include a firewall blocking traffic). If other users **can** connect, then check that the iqx.ini setting are the same and that a firewall is not blocking traffic.\\
+This indicates that IQX can get no response from the given network address nor by trying to find the database engine by name. Either the address is wrong, or the database server is not running, or there is a network problem (which could include a firewall blocking traffic). If it is a firewall issue on a central/hosted server then it is likely that no one at all will be able to connect.  If it is a firewall or antivirus issue on the local pc then you may find that some others can connect when one user can't.  It is best to check the other things first before investigating a port blocking issue.  If there is an IT department or hosted IT company that manages the client's IT then any network or server changes should be carried out by them. \\
-This is an example of either Reason 4, 5 or 7 in the [[##narrowing_down_the_likely_causes_of_connection_failure|list]] above. </callout>
+This is an example of either Reason 4, 5 or 7 in the [[##narrowing_down_the_likely_causes_of_connection_failure|list]] above.
+<callout type="primary">
+</callout>
 </panel>
 <panel title="Specified database not found">